Opening for Customer Relation Officer
Urban Bag Daily (UB Daily) is an online marketplace which leverages innovative technology to source fresh vegetables and fruits directly from farmers and delivers them to customers across Pune, Mumbai, Bangalore & Delhi NCR.
Position- Customer Relation Officer
Min. Qualification- Under Graduate in any stream
Salary- As per the Industry norm
Shift timings- Day shift
Freshers can also apply
Job Locations- Kharadi, Pune
The Job Roles and Responsibilities
Customer services is a field which focuses on providing support and services for customers during the purchasing process :
Handle inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance and customer queries.
Competencies and Skills Required
Customer Relation Officer plays a critical role in providing an interface between the company and the customers. As an ITeS company, we are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that we are looking for in a candidate are:
Customer-oriented attitude with professionalism.
Strong multitasking and time management skills.
Excellent communication and listening skills with good command over the English language.